Refund & Returns

Refunds and Returns Policy for Anovikan Inc.

Effective Date: January 24, 2025

At Anovikan Inc., we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward and fair refunds and returns process. This policy outlines the conditions under which we accept returns, the procedure to follow, and the timeframes involved.

Please read this Refunds and Returns Policy carefully to understand your rights and obligations.

1. General Information

  • Business Name: Anovikan Inc.
  • Website: www.anovikan.com
  • Business Address: 2008 – 3525 Kariya Drive, Mississauga, L5B 0C2, Ontario, Canada
  • Email for Customer Support: [email protected]

This Refunds and Returns Policy applies to both physical products and digital products purchased from Anovikan Inc. on our website, unless stated otherwise for specific products.

2. Amazon Customers (Support, Warranty & Care)

Welcome to the Anovikan family! If you purchased our products on Amazon and scanned the QR code on your insert, this section is for you.

Product Care Instructions (Cotton Bags) To ensure your Anovikan bags last for years, please follow these simple care steps:

  • Washing: Machine wash cold on a gentle cycle using mild detergent. Do not bleach.
  • Drying: For best results, air dry flat to prevent shrinkage. If necessary, tumble dry on low heat.
  • Storage: Ensure bags are completely dry before storing to prevent mold, especially when used for produce.

1-Year Warranty & Replacement Promise We stand behind our craftsmanship. We offer a 1-Year Warranty on all Anovikan cotton bags purchased via Amazon.

  • Coverage: If your bag tears, the stitching fails, or the drawstring breaks under normal use within 365 days of purchase, we will replace it for free.
  • No Return Necessary: For warranty claims, you do not need to ship the damaged bag back to us.

How to Claim Warranty or Get Support If you have an issue, please do not worry about navigating Amazon’s return menu. Contact us directly for a faster resolution:

  • Email: [email protected]
  • Subject Line: “Amazon Warranty Claim – [Your Order ID]”
  • Include: A photo of the damage and your Amazon Order ID.
  • We typically reply within 24 hours and will ship your replacement immediately.

3. Eligibility for Returns

To be eligible for a return on direct website purchases, the following conditions must be met:

a. Physical Products:

  • Products must be returned within 15 days from the date of purchase.
  • The product must be unused, undamaged, and in its original packaging, including any accessories, manuals, and promotional materials.
  • Any product that has been opened or used (unless defective) is not eligible for return.
  • If the product was delivered with damage, please notify us immediately.

b. Digital Products:

  • Digital products such as software, e-books, or downloadable content are non-refundable once they have been downloaded or accessed, except in cases where the product is defective or not as described.
  • If there is an issue with the functionality of a digital product, please contact our support team within 2 days of purchase for assistance or a possible replacement.

4. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Opened health, hygiene, or beauty products.
  • Digital products (once downloaded or accessed).

5. Initiating a Return (Website Purchases)

If you meet the eligibility criteria and wish to return a product bought directly from our site, please follow these steps:

  1. Contact Us: To initiate a return, please contact our customer support team at [email protected] within 15 days of your purchase (or 2 days for digital products). Be sure to include:
    • Your order number.
    • The product(s) you wish to return.
    • A brief explanation of the reason for the return.
  2. Return Authorization: Once we review your request, we will send you a return authorization (RA) and further instructions on how to proceed with the return.
  3. Packaging and Shipping: Pack the product securely in its original packaging, if possible. You will be responsible for the shipping costs unless the product is defective or we made an error in the order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the product is returned safely.
  4. Return Address: Ship the product to the following address: Anovikan Inc. 2008 – 3525 Kariya Drive, Mississauga, L5B 0C2, Ontario, Canada

6. Refunds

Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the return to be processed and your refund to be issued.

Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund may take additional time to appear on your statement, depending on your bank’s processing time.

7. Shipping Costs

  • Return Shipping Fees: Unless the product is defective or there was an error in your order, you will be responsible for return shipping costs.
  • Original Shipping Fees: Original shipping charges are non-refundable unless the return is due to a product defect or an error made by us.

8. Exchanges

If you would like to exchange a product for a different size, color, or model, we recommend initiating a return and placing a new order. We currently do not process direct exchanges.

9. Defective or Damaged Products

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please follow these steps:

  1. Contact us at [email protected] within 7 days of receiving the product.
  2. Provide your order number, photos of the defective or damaged product, and a description of the issue.

We will offer a full refund or replacement at no additional cost, depending on your preference.

10. Cancellations

If you wish to cancel an order, please contact us immediately at [email protected]. We process orders quickly, so cancellations must be made before the order is shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process once the product is received.

11. Refund Processing Time

Once your return is received and approved, your refund will be processed within 5-10 business days. Please note that the time it takes for the refund to reflect in your account will depend on your payment provider or financial institution.

12. Customer Support

If you have any questions or need assistance regarding returns or refunds, please contact our customer support team at:

  • Email: [email protected]
  • Phone: 647-569-9877
  • Business Address: 2008 – 3525 Kariya Drive, Mississauga, L5B 0C2, Ontario, Canada

13. Changes to This Policy

Anovikan Inc. reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on the Site with an updated effective date. We encourage you to review this policy periodically to stay informed about our practices.

By purchasing from Anovikan Inc., you acknowledge that you have read, understood, and agree to the terms outlined in this Refunds and Returns Policy. Thank you for shopping with us!